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These terms and conditions shall apply to each assignment.

We are pleased to accept work from the UK or abroad, as long as the output is in English, Spanish or Portuguese and our payment terms are agreed.

Written quotations will be provided for all consultations. If the client's original requirements change, we reserve the right after suitable consultation to amend the original quotation.

A signed acceptance of the estimate, payment terms and details of the scope of work is required before commencement of the project, first hourly or monthly assignment.

Work can be received either by: email attachment, post, fax, hard-copy, floppy disk, CDs or DVDs. A local collection service is available upon request.

Normal turnaround for general work is 24-48 hours dependent on the size of the task. Turnaround will be discussed and agreed prior to commencement of project. Urgent deadlines for clients can also be discussed.

Final proofreading remains the responsibility of the client, however any mistakes will be rectified free of charge if returned within 48 hours.

Unless otherwise agreed, a deposit of 30% is required on all project plan assignments in advance of work commencing, with the balance being due and payable on receipt of completed work.

DB Virtual Services is not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. DB Virtual Services is not responsible for the content of any document supplied to them. DB Virtual Services will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work should DB Virtual Services become aware of such inappropriate use. DB Virtual Service retains the right to reject work for any client which involves material DB Virtual Services finds to be illegal, immoral or objectionable.

Payment can be paid in UK Pounds Sterling, Euros or US Dollars and can be made by credit cards online through PayPal, direct transfer through PayPal, or arrangements can be made for direct bank transfer.

Unless otherwise agreed, payments maded by credit cards online through PayPal, might be charged with an aditional 4% commission fee.

Clients will be charged to the nearest 10 minutes and there is a minimum fee of 30 minutes work charged on all assignments unless otherwise agreed.

Final proofreading remains the responsibility of the client, however any mistakes will be rectified free of charge if returned within 48 hours.

We reserve the right to add a 25% surcharge to any work requiring urgent deadlines of 24 or 48 hours.

We reserve the right to add a 25% surcharge to evening, weekend or UK bank/statutory holiday working when specifically requested by the client.

Any unused retainer hours are not refundable. We will be happy to provide additional services to cover the amount unused.

We scan for viruses all incoming emails, files and discs. However, we will not open any unsolicited emails with attachments or emails without messages to the attachments. Please inform us if you wish to send an email with attachment, and what the attachment is.

Back-up copies of client files are kept for a period of one year only. After that time, they will be deleted.

For insurance reasons, no personal visits to DB Virtual Services’s premises are permitted. However, DB Virtual Services staff are happy to meet clients at a mutually agreed meeting place.

All assignments and client contact details are treated in the strictest confidence and are only retained for as long as necessary.